"How likely would you recommend our product to a friend or colleague?" Once you have answered this question, you know the core of the Net Promoter SystemⓇ and thus the basis of zenloop.
For our fast growing Software-as-a-Service solution we are looking for motivated as well as talented people to work with us in the role of Customer Success Manager (f/m/d) to further shape our success story. As part of our Customer Success team our goal, to maintain long lasting effective customer relations, and your personal development will be the focus of your daily work.
Customer experience and retention is in our company's DNA. You will empower our mid-market clients to become experts in that field and to leverage our platform benefits to achieve their desired results: Boosting customer retention, growth and profitability. Through various forms of customer interactions, such as consultations, workshops and community-events you will nurture long lasting customer relationships. You are vital for the health of our SaaS business.
Your tasks and responsibilities:
That's what we offer:
You're the right person for us if you...
Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!
Send us your application, including your earliest start date and salary expectations, via our applicant portal.
We evaluate every qualified person regardless of age, gender identity, ethnicity, sexual orientation, disability status or religion according to their skills.
If you have any questions, please contact Pia Rudnik (email@example.com).
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring and Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with around 60 employees. The investors include Nauta Capital and Piton Capital.