"How likely would you recommend our product to a friend or colleague?" Once you have answered this question, you know the core of the Net Promoter SystemⓇ and thus the basis of zenloop.
For our fast growing Software-as-a-Service solution we are looking for a motivated as well as talented person to work with us in the role of Head of Product Management (f/m/d) to further shape our success story. As part of our Product team you will be responsible for leading the product team in close cooperation with our CTO. Our goal, to deliver the best software out there for CX, and your personal development will be the focus of your daily work.
Your ambition is to build the leading Customer Experience platform, used across geographies, industries and functions. It provides the deepest insights and smartest actions for every single end-customer and enables automatic retention. Although the platform offers a broad value scope, it can be implemented with low effort, is easy to use and has a beautiful design users love. You will achieve this in collaboration with all stakeholders inside and outside of the company and pushed by an outstanding strong product team.
Your tasks and responsibilities:
Implement clear product prioritization process for mid-term and short-term development topics involving all stakeholders, with transparent criteria and data-driven backward assessment of decisions made
Facilitate agile, mainly self-driving cross-functional product teams (PM, Design, Devs, QA, BO) with efficient collaboration structure and individual output objectives
Establish a transparent, ongoing product "status quo" process, to have all stakeholders informed about the status of their topics including information on releases
Ensure timely, self-explaining documentation of the product for user support and marketing purposes
Training the team, newbies & current team members in major product aspects and new developments
Be a leader and communicator: lead and coach the product and UI/UX team and coordinate with tech team
Establish an agile working process and a strong product KPI reporting
Create on a quarterly base a rough product roadmap for next 6-12 months
That's what we offer:
You're the right person for us if you...
Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!
Send us your application, including your earliest start date and salary expectations, via our applicant portal.
We evaluate every qualified person regardless of age, gender identity, ethnicity, sexual orientation, disability status or religion according to their skills.
If you have any questions, please contact Pia Rudnik (firstname.lastname@example.org).
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring and Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with around 60 employees. The investors include Nauta Capital and Piton Capital.