"How likely would you recommend our product to a friend or colleague?" Once you have answered this question, you know the core of the Net Promoter SystemⓇ and thus the basis of zenloop.
For our fast growing Software-as-a-Service solution we are looking for a motivated as well as talented person to work with us in the role of a Product Analyst and Operations Manager (f/m/d) to further shape our success story. As part of our Product Team you’ll be responsible for gathering and analysing data to not only inform strategic product decisions but also help our users. By defining and owning product related data and deriving KPIs from that, you will connect product features with business outcomes.
You make sure that we have an excellent documentation of our product data and you conduct workshops around it.
By frequently publishing product data reports, giving evaluations and monitoring our competitors, you'll provide intelligence to inform our product decisions.
Your tasks and responsibilities:
That's what we offer:
You're the right person for us if you...
Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!
Send us your application, including your earliest start date and salary expectations, via our applicant portal.
We evaluate every qualified person regardless of age, gender identity, ethnicity, sexual orientation, disability status or religion according to their skills.
If you have any questions, please contact Pia Rudnik (firstname.lastname@example.org).
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring and Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with around 60 employees. The investors include Nauta Capital and Piton Capital.