Customer Success Manager (w/m/d)

Job description

"How likely would you recommend our product to a friend or colleague?" Once you have answered this question, you know the core of the Net Promoter SystemⓇ and thus the basis of zenloop.

For our fast growing Software-as-a-Service solution we are looking for motivated as well as talented people to work with us in the role of Customer Success Manager (f/m/d) to further shape our success story. As part of our Customer Success team our goal, to maintain long lasting effective customer relations, and your personal development will be the focus of your daily work.

Customer experience and retention is in our company's DNA. You will empower our mid-market clients to become experts in that field and to leverage our platform benefits to achieve their desired results: Boosting customer retention, growth and profitability. Through various forms of customer interactions, such as consultations, workshops and community-events you will nurture long lasting customer relationships. You are vital for the health of our SaaS business.

Your tasks and responsibilities:

  • You are the direct contact person for companies to improve their customer retention
  • You proactively support the customer in the technical integration of zenloop and are available for product questions
  • You advise companies on how to fully exploit the potential of zenloop and generate maximum added value for your customers
  • You ensure lasting relationships with medium and large business customers
  • You will take care of contract management for renewals, renegotiations including cross-selling and upselling
  • You represent zenloop at conferences, trade fairs and industry events

That's what we offer:

  • Challenging, varied tasks in a dynamic and innovative environment
  • A fast learning environment with the opportunity to grow together with us as a company and our highly motivated and international team
  • A lot of responsibility and creative freedom for your own topics
  • Experienced founder and management team who care about you and your tasks
  • Comprehensive and structured onboarding as well as regular feedback sessions to support your individual development
  • Guaranteed personal training budget of 500 Euros per year
  • Regular company events, lunches and semi-annual company offsites
  • A fixed team event budget per person and quarter
  • Competitive salary and a job in the heart of Berlin

Your Profile

You're the right person for us if you...

  • Are positive and can meet challenges with a smile
  • Can implement projects quickly and deliver results
  • Have 2 years (best case) of experience in Customer Success or Account Management
  • Have an affinity for IT systems
  • Want to get better every day and have fun with innovative topics
  • Are empathic, can listen actively, think in a solution-oriented way and communication is one of your strengths
  • Are a real team player and enjoy supporting your colleagues in the whole team
  • Want to contribute to our vision with professionalism, creativity, passion and fun
  • Are business fluent in English and German 
  • Demonstrate high quality in your work and set standards with us by outgrowing yourself
  • Want to learn and grow together as a team to reach the next level

Does it sound like you? Do our vision and culture inspire you? Then join us on our way to becoming the leading Customer Experience Management platform worldwide and contribute to the next big success story!

Send us your application, including your earliest start date and salary expectations, via our applicant portal.

We evaluate every qualified person regardless of age, gender identity, ethnicity, sexual orientation, disability status or religion according to their skills.

If you have any questions, please contact Pia Rudnik (

About zenloop

zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

The zenloop portfolio includes brands such as Momox, Douglas, Penta, ATU, Mister Spex, Foodspring and Jochen Schweizer. The company was founded in 2016 by the two former Flaconi makers Björn Kolbmüller and Paul Schwarzenholz as well as Lukasz Lazewski and is based in Berlin with around 60 employees. The investors include Nauta Capital and Piton Capital.